Having trouble with CrystaConnect, or just have a question about a feature? Our support team is on hand to help you get back to work.
For any questions, technical issues, or assistance, reach our support team directly. We aim to respond as soon as possible during our support hours.
Our team monitors this inbox during support hours and will route your message to the right specialist.
If you're experiencing problems with the application, work through these steps before contacting support — most issues are resolved without needing to wait on a reply.
Make sure you're using the latest version of CrystaConnect.
Confirm your device has a stable internet connection.
Close CrystaConnect fully and reopen it, then try again.
Contact our support team with the details above.
Issue not resolved? Email info@rubicod.com with your app version and a description of what happened.
If you're unable to sign in, access your account, or use a feature available to your account, contact our support team and we'll help you get sorted.
For account-related requests, we may ask for information necessary to verify your account before we can provide assistance — this helps keep your data secure.
Get account help →If you have questions regarding your personal information, privacy, or how CrystaConnect handles your data, our support team is happy to help.
For more detail on how information is collected and used, refer to our Privacy Policy.
Ask about your data →Suggestions, feature requests, and comments all help shape where the product goes next. We read everything that comes in.
CrystaConnect is a business application designed to help organizations manage their operational activities through a connected digital platform.
Our goal is to provide a reliable, secure, and user-friendly experience for every customer who relies on it.